{"product_id":"customer-loyalty-how-to-earn-it-how-to-keep-it-9780787963880","title":"Customer Loyalty: How to Earn It, How to Keep It","description":"You've read about Customer Loyalty in the Los Angeles Times, Dallas Morning News, Miami Herald, Kansas City Star, Entrepreneur, Industry Week, Marketing News, Boardroom Reports, Marketing Management, Library Journal, The Selling Advantage, Ideas Magazine, Executive Briefings, Training, Hospitality Upgrade, Direct, Quality Digest, Marketing Tools, Houseware Executive, Journal of Pharmaceutical Management, Discount Merchandiser, TeleProfessional, NationsBank Business, Modern Jeweler, Furniture Today-- now read the new and revised edition of the ground-breaking book that created all the buzz.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Jossey-Bass\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 10\/09\/2002\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9780787963880\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 272\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.17lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.22h x 7.02w x 0.78d","brand":"Jill Griffin","offers":[{"title":"Default Title","offer_id":40600766120117,"sku":"9780787963880","price":19.51,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/products\/img_386c586e-7286-4ff3-85d6-f83d80754be8.jpg?v=1627358683","url":"https:\/\/pastforward.org\/products\/customer-loyalty-how-to-earn-it-how-to-keep-it-9780787963880","provider":"Past Forward","version":"1.0","type":"link"}