{"product_id":"conversations-for-change-12-ways-to-say-it-right-when-it-matters-most-9780071745284","title":"Conversations for Change: 12 Ways to Say It Right When It Matters Most","description":"\"A must read for anyone in business, government or academia. The lessons Hayashi teaches are all too often taken for granted. This work distills a lifetime of experience into easily understood actions that can benefit us all.\"-Joseph Major, Chairman and CEO, The Victory Bank Key Conversations for Positive Change--SAY IT RIGHT FOR BUSINESS AND CAREER SUCCESS \u003cp\u003eWhether you're trying to motivate a team, negotiate a contract, make a sale, ask for a raise, land a new job, or terminate an employee, the conversations you have will either help you succeed or undermine your goals. Communication expert and leadership coach Shawn Kent Hayashi has spent more than two decades studying how the things people say impact their business and professional lives. In her new book \u003ci\u003eCONVERSATIONS FOR CHANGE: 12 Ways to Say It Right When It Matters Most\u003c\/i\u003e, she not only identifies the twelve most important types of conversations people have, but shows readers how to reach their maximum potential by using these conversations effectively. \u003c\/p\u003e\u003cp\u003eHayashi identifies the 12 types of conversations that are vital for growth and success--not just in business but in every area of your life. In order to communicate well you must first master three fundamentals. These are: \u003c\/p\u003e\u003cul\u003e \u003cli\u003eBuilding emotional intelligence \u003c\/li\u003e\n\u003cli\u003eUnderstanding workplace motivators \u003c\/li\u003e\n\u003cli\u003eRecognizing and adapting to communication styles\u003c\/li\u003e\n\u003c\/ul\u003e \u003cp\u003e Readers of CONVERSATIONS FOR CHANGE, can take a free, self assessment at www.WhenTheConversationChanges.com to identify their personal communication style. \u003c\/p\u003e\u003cp\u003e\u003cb\u003eThis is the book that shows you how to: \u003c\/b\u003e\u003c\/p\u003e\u003cul\u003e \u003cli\u003eSimplify your message--without oversimplifying it \u003c\/li\u003e\n\u003cli\u003eReduce tensions between you and your listener \u003c\/li\u003e\n\u003cli\u003eQuickly recognize and choose the most effective interpersonal communication techniques \u003c\/li\u003e\n\u003cli\u003eBe flexible and resilient while staying focused on your objective \u003c\/li\u003e\n\u003cli\u003eChoose the right phrases for any situation \u003c\/li\u003e\n\u003cli\u003eUse timing to your best advantage\u003c\/li\u003e\n\u003c\/ul\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e McGraw-Hill Education\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 10\/04\/2010\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9780071745284\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 235\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.85lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.90h x 6.00w x 0.90d","brand":"Shawn Kent Hayashi","offers":[{"title":"Default Title","offer_id":36634666565788,"sku":"9780071745284","price":17.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/products\/img_6a451b12-78a0-4179-aa6c-f80485eb4654.jpg?v=1603837325","url":"https:\/\/pastforward.org\/products\/conversations-for-change-12-ways-to-say-it-right-when-it-matters-most-9780071745284","provider":"Past Forward","version":"1.0","type":"link"}