{"product_id":"contact-center-management-from-complaint-department-to-value-center-9789401454100","title":"Contact Center Management: From Complaint Department to Value Center","description":"Contact Center Management is an investigation into the stereotypes surrounding the sector. As it steers clear of hollowed-out theory and vague slogans, it offers a grounded approach to the creation of value for your company as well as for any client.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Lannoo Publishers\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 02\/18\/2019\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9789401454100\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 286\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.45lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.40h x 6.60w x 0.80d","brand":"Jan Smets","offers":[{"title":"Default Title","offer_id":43103931105461,"sku":"9789401454100","price":29.71,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/files\/img_2c8b6f56-fc79-43a3-8c79-aa4b46702a85.jpg?v=1693282837","url":"https:\/\/pastforward.org\/products\/contact-center-management-from-complaint-department-to-value-center-9789401454100","provider":"Past Forward","version":"1.0","type":"link"}