{"product_id":"communicating-effectively-for-dummies-9780764553196","title":"Communicating Effectively for Dummies","description":"\u003ci\u003eCommunicating Effectively For Dummies\u003c\/i\u003e shows you how to get your point across at work and interact most productively with bosses and coworkers. Applying your knowledge and skill to your job is the easy part; working well with others is often the hard part. This helpful guide lets you maximize your personal interactions, even when resolving conflicts, dealing with customers, or giving difficult presentations. \u003cp\u003eWhether you're the CEO of a major corporation, a small business owner, or a team manager, effective and clear communication is imperative to your success. From keeping your listener engaged to learning to become a better listener, \u003ci\u003eCommunicating Effectively For Dummies\u003c\/i\u003e offers all the strategies, tips, and advice you need to: \u003c\/p\u003e \u003cul\u003e \u003cli\u003eLearn how to become an active listener\u003c\/li\u003e \u003cli\u003eAccentuate the positive in negative situations\u003c\/li\u003e \u003cli\u003eFind win-win solutions for conflicts\u003c\/li\u003e \u003cli\u003eStay on track when writing e-mails and letters\u003c\/li\u003e \u003cli\u003eHandle presentations, interviews, and other challenges\u003c\/li\u003e \u003cli\u003eSpeak forcefully and assertively without alienating others\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eManagement consultant Marty Brounstein -- author of \u003ci\u003eHandling the Difficult Employee\u003c\/i\u003e and \u003ci\u003eCoaching and Mentoring For Dummies\u003c\/i\u003e -- gives you the keys to a thriving career with expert advice on effective verbal and nonverbal communication. From mastering your own facial expressions (and reading them in others) to being a happy boss, Brounstein covers all the angles: \u003c\/p\u003e \u003cul\u003e \u003cli\u003eBecoming aware of your own assumptions\u003c\/li\u003e \u003cli\u003eDealing with passive-aggressive communicators\u003c\/li\u003e \u003cli\u003eWhat to say to help someone open up to you\u003c\/li\u003e \u003cli\u003eCommunicating through eye contact and body language\u003c\/li\u003e \u003cli\u003eMaintaining a positive attitude\u003c\/li\u003e \u003cli\u003eDealing with sensitive issues\u003c\/li\u003e \u003cli\u003eEffective conflict resolution models\u003c\/li\u003e \u003cli\u003eWhen to use e-mail, the phone, or a face-to-face meeting\u003c\/li\u003e \u003cli\u003eDealing with angry customers\u003c\/li\u003e \u003cli\u003eCoaching your staff to communicate better\u003c\/li\u003e \u003c\/ul\u003e In today's high-stress work environment, good communication skills are imperative for keeping your cool and getting your point across. Knowing what to say and how to say it, as well as being a good listener, can often be the difference between getting ahead and just getting by. This handy, friendly guide shows you how to avoid common conflicts and make your voice heard in the office.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e For Dummies\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 04\/15\/2001\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9780764553196\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 384\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.30lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.20h x 7.30w x 0.90d","brand":"Marty Brounstein","offers":[{"title":"Default Title","offer_id":36642438283420,"sku":"9780764553196","price":22.09,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/products\/img_32bbd3b2-7f2f-4933-824e-d630d341292f.jpg?v=1603854893","url":"https:\/\/pastforward.org\/products\/communicating-effectively-for-dummies-9780764553196","provider":"Past Forward","version":"1.0","type":"link"}