{"product_id":"communicate-excellence-a-guide-to-authentic-positive-consistent-front-desk-communication-9781642251265","title":"Communicate Excellence: A Guide to Authentic, Positive, Consistent Front Desk Communication","description":"From making a great first impression to proper communication for scheduling and handling difficult patients,  Amy Demas] shows how to dramatically improve conversion rates, build your practice, and create raving fans in the process. ... Implementing her time-tested methods will help build teamwork and reap big profits for your practice  --John K. McGill, CPA, MBA, JD, President of John K. McGill \u0026amp; Company, McGill \u0026amp; Hill Group ... This book is an opportunity for us to gain some insights from  Amy's] vast experience ... as a consultant who has seen the good, the bad, and the ugly in numerous orthodontic practices. Sharing her experiences with us in the form of a book is a true blessing. --Dr. Dave Paquette, Paquette Orthodontics ...  Amy] has always been forward thinking and persistent in ensuring processes are the best they can be. I am excited to see Amy sharing her knowledge through this book. She truly practices what she teaches, and everyone can benefit from her understanding of customer service and communication. --Amy Schmidt, President of Ortho2\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Advantage Media Group\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 01\/28\/2020\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9781642251265\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 152\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.47lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.33d","brand":"Amy Demas","offers":[{"title":"Default Title","offer_id":36664200364188,"sku":"9781642251265","price":16.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/products\/img_eedc31c2-a971-49a7-8cd6-7547d6ada46c.jpg?v=1603906050","url":"https:\/\/pastforward.org\/products\/communicate-excellence-a-guide-to-authentic-positive-consistent-front-desk-communication-9781642251265","provider":"Past Forward","version":"1.0","type":"link"}