{"product_id":"coaching-knock-your-socks-off-service-9780814479353","title":"Coaching Knock Your Socks Off Service","description":"\u003cp\u003e\u003cstrong\u003eAuthors Kristin Anderson and Ron Zemke provide a practical guide to the day-to-day challenges that arise in training superior customer service people.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eKnock your socks off service doesn't just happen. It requires coaching on an ongoing basis. As part of the Knock Your Socks Off series, \u003cem\u003eCoaching Knock Your Socks Off Service\u003c\/em\u003e explains how to: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003ehelp frontline employees hone their skills, \u003c\/li\u003e\n\u003cli\u003emaintain the motivation to perform, \u003c\/li\u003e\n\u003cli\u003eand meet new situations head-on.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eThe authors present a model for successfully coaching anyone, anywhere, and they show you how to apply it in familiar coaching situations. Everyone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems.\u003c\/p\u003e\u003cp\u003eYou will learn the most important new skill? teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Amacom\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 10\/21\/1996\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9780814479353\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 176\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.59lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.01h x 5.97w x 0.54d","brand":"Ron Zemke, Kristin Anderson","offers":[{"title":"Default Title","offer_id":51230708891829,"sku":"9780814479353","price":16.11,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/files\/img_8badb65b-d6e0-403e-823a-b84c76be130e.jpg?v=1750169838","url":"https:\/\/pastforward.org\/products\/coaching-knock-your-socks-off-service-9780814479353","provider":"Past Forward","version":"1.0","type":"link"}