{"product_id":"built-to-serve-how-to-drive-the-bottom-line-with-people-first-practices-9780071497923","title":"Built to Serve: How to Drive the Bottom Line with People-First Practices","description":"\u003cp\u003eIn \u003ci\u003eBuilt to Serve\u003c\/i\u003e, Dan Sanders, CEO of the award-winning, service-oriented United Supermarkets, makes this bold claim: the prevailing business culture is broken and a radical transformation is required-a paradigm shift that reshapes our understanding of the true purpose of work.\u003c\/p\u003e \u003cp\u003eLeaders have a choice-continue to chase a broken price-profit model and suffer the consequences or build a culture committed to servanthood and discover the fulfillment evident when people see their work as a ministry. The choice leaders make will not only determine economic success and failure but also will determine their organization's long term impact on humanity.\u003c\/p\u003e \u003cp\u003eThe time is now. Sanders reveals how your people can adopt United's mission of \"Ultimate Service, Superior Performance, Positive Impact.\" He distills valuable lessons from nine decades of a people-centered culture that consistently delivers outstanding customer service and reveals how you can develop a fully engaged, productive workforce.\u003c\/p\u003e \u003cul\u003e \u003cli\u003eTreat your customers like partners \u003c\/li\u003e\n\u003cli\u003eCreate a people-centered culture in a numbers-focused world \u003c\/li\u003e\n\u003cli\u003eCommunicate your organization's vision \u003c\/li\u003e\n\u003cli\u003eFocus on strengths, not weaknesses \u003c\/li\u003e\n\u003cli\u003eTie performance to the success of your mission \u003c\/li\u003e\n\u003cli\u003e Reduce your employee turnover \u003c\/li\u003e\n\u003cli\u003eBuild communities connected by an emotional bond \u003c\/li\u003e\n\u003cli\u003eEnsure sustainability and growth-with an eye on the principles that allowed your success in the first place \u003c\/li\u003e\n\u003c\/ul\u003e \u003cp\u003eWhen you're built to serve, employees come to work because they want to, not just because they have to. \u003ci\u003eBuilt to Serve\u003c\/i\u003e is your hands-on guide to seeking this higher purpose.\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e McGraw-Hill Education\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 09\/17\/2007\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9780071497923\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 246\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.90lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 8.30h x 5.30w x 0.97d","brand":"Dan J. Sanders, Stephen Covey, Ken Blanchard","offers":[{"title":"Default Title","offer_id":38012570632373,"sku":"9780071497923","price":35.7,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/products\/img_95bf899e-b4f5-4758-8861-784d783bad57.jpg?v=1609136729","url":"https:\/\/pastforward.org\/products\/built-to-serve-how-to-drive-the-bottom-line-with-people-first-practices-9780071497923","provider":"Past Forward","version":"1.0","type":"link"}