{"product_id":"breaking-bad-news-essential-tools-for-crisis-communication-9781544550282","title":"Breaking Bad News: Essential Tools for Crisis Communication","description":"\u003cp\u003eWith the first edition of \u003cem\u003eBreaking Bad News\u003c\/em\u003e, \u003cstrong\u003eJeff Hahn\u003c\/strong\u003e created an essential guide for surviving the first crucial hours of a reputation crisis. He synthesized thirty years of crisis communication experience into one model, helping brands navigate uncharted territory with tools proven to work whenever unexpected situations, malicious events, or head-scratching screw-ups threaten a reputation.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eNow, in this second edition of \u003cem\u003eBreaking Bad News\u003c\/em\u003e, Jeff has added a dozen new case studies from a variety of industries that include the energy and electric sector, food and beverage space, and the airlines. The models Jeff presents are adaptable. His examples, immediately applicable.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eWhen the spaghetti hits the fan, \u003cem\u003eBreaking Bad News\u003c\/em\u003e is the ultimate rapid response resource for crisis communication leaders.\u003c\/p\u003e \u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Houndstooth Press\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 02\/24\/2026\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9781544550282\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 214\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.64lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.00h x 6.00w x 0.45d","brand":"Jeff Hahn","offers":[{"title":"Default Title","offer_id":52239235973301,"sku":"9781544550282","price":16.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/files\/img_39748134-343b-4376-8ffe-d7a9e373dd03.jpg?v=1770917370","url":"https:\/\/pastforward.org\/products\/breaking-bad-news-essential-tools-for-crisis-communication-9781544550282","provider":"Past Forward","version":"1.0","type":"link"}