{"product_id":"be-our-guest-revised-and-updated-edition-perfecting-the-art-of-customer-service-9781423145844","title":"Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service","description":"\u003cb\u003eExceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service\u003c\/b\u003e. \u003cbr\u003eDisney Institute specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations. \u003cem\u003eBe Our Guest \u003c\/em\u003ehighlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Hardcover\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Disney Editions\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 11\/08\/2011\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9781423145844\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 224\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 1.00lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 9.10h x 6.10w x 0.90d","brand":"The Disney Institute, Theodore Kinni","offers":[{"title":"Default Title","offer_id":36650363355292,"sku":"9781423145844","price":22.95,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/products\/img_bbde204e-2d0b-4fc3-92a4-56b27c51aaab.jpg?v=1603875094","url":"https:\/\/pastforward.org\/products\/be-our-guest-revised-and-updated-edition-perfecting-the-art-of-customer-service-9781423145844","provider":"Past Forward","version":"1.0","type":"link"}