{"product_id":"at-americas-service-how-your-company-can-join-the-customer-service-revolution-9780446393164","title":"At America's Service: How Your Company Can Join the Customer Service Revolution","description":"From the coauthor of the business bestseller Service America! comes an essential, comprehensive, practical manual for implementing service management strategies that work. Albrecht focuses on issues and problems such as building a service culture, how to get managers to think in new ways, common mistakes and more.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Grand Central Publishing\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 01\/01\/1992\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9780446393164\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 252\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.61lbs\u003cbr\u003e\u003cb\u003eSize:\u003c\/b\u003e 7.96h x 5.16w x 0.61d","brand":"Karl Albrecht","offers":[{"title":"Default Title","offer_id":36637256745116,"sku":"9780446393164","price":16.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/products\/img_3b902548-d12f-4f8d-99b1-82175414431f.jpg?v=1603844340","url":"https:\/\/pastforward.org\/products\/at-americas-service-how-your-company-can-join-the-customer-service-revolution-9780446393164","provider":"Past Forward","version":"1.0","type":"link"}