{"product_id":"a-complaint-is-a-gift-workbook-101-activities-exercises-and-tools-to-learn-from-critical-feedback-and-recover-customer-loyalty-9781523002979","title":"A Complaint Is a Gift Workbook: 101 Activities, Exercises, and Tools to Learn from Critical Feedback and Recover Customer Loyalty","description":"\u003cb\u003eBased on the bestselling \u003ci\u003eA Complaint Is a Gift\u003c\/i\u003e (over 275,000 copies sold), this accompanying workbook offers actionable tools that help individuals and organizations transform even the most extreme complaints into gifts that drive their business forward.\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003e\u003ci\u003eA Complaint Is a Gift\u003c\/i\u003e introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback--not to mention your best bargain in market research. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints that are well received create customer loyalty. \u003cp\u003e\u003c\/p\u003eBuilt to be interactive and immersive, the workbook teaches a set of practices, approaches, and tools that anyone can use to navigate fraught customer-facing interactions. It allows readers to practice Janelle Barlow's updated, more efficient three-step formula and enables employees to handle complaints with increased emotional resilience rather than taking them as personal attacks. \u003cp\u003e\u003c\/p\u003e\u003ci\u003eA Complaint Is a Gift Workbook\u003c\/i\u003e is packed with the necessary tools to view and treat complaints as a source of innovative ideas that can transform your business.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eBinding Type:\u003c\/b\u003e Paperback\u003cbr\u003e\u003cb\u003ePublisher:\u003c\/b\u003e Berrett-Koehler Publishers\u003cbr\u003e\u003cb\u003ePublished:\u003c\/b\u003e 11\/08\/2022\u003cbr\u003e\u003cb\u003eISBN:\u003c\/b\u003e 9781523002979\u003cbr\u003e\u003cb\u003ePages:\u003c\/b\u003e 256\u003cbr\u003e\u003cb\u003eWeight:\u003c\/b\u003e 0.81lbs","brand":"Janelle Barlow, Victoria Holtz","offers":[{"title":"Default Title","offer_id":42370589032629,"sku":"9781523002979","price":19.51,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0473\/0804\/6492\/products\/img_477d7664-01cb-49bf-85aa-9be6a3ddc528.jpg?v=1663040616","url":"https:\/\/pastforward.org\/products\/a-complaint-is-a-gift-workbook-101-activities-exercises-and-tools-to-learn-from-critical-feedback-and-recover-customer-loyalty-9781523002979","provider":"Past Forward","version":"1.0","type":"link"}